Technical Presales Consultant developing AI - based Customer Experience solutions in a hybrid environment for leading enterprise clients. Collaborating with Sales, Customers, and Technical teams to design innovative solutions.
About the role
- Presales Engineer at Promethean providing technical support in Pre- and After-Sales processes. Collaborating with sales teams and partners while ensuring customer satisfaction in the German speaking market.
Responsibilities
- Pre-Sales: Technical hard- and software support remote and in the field for the Area Manager Sales especially for key tender preparation and during key tender process
- Reception and tracking of product enhancements for tenders
- Support of key customers and partners in the region to answer technical product questions after consulting the Area Manager Sales
- Deliver technical training for installing and maintenance Promethean hard- and software for end customer, partner, and co-worker.
- After-Sales: Documentation of product enhancements and bugs in the internal portal Promethean Backstage and be internally the first point of contact for the Promethean Support and Escalations Team.
- Maintenance and installation of Prometheans internal hard- und software products in the office in the Promethean offices and in the flight cases.
- Support of the Area Manager Sales and partner, especially through escalated support requests local at the end customer.
- Development of audio-visual training material for partners and end customer in the German speaking market.
- General: Installation and training on IT Equipment for new hires based on Promethean standards
Requirements
- Great Knowledge of Promethean hard- and software solutions.
- Technical background, best IT or support.
- Very good presentation and communication skills
- Problem solving orientated
- This is a position in a global company, English language skills and excellent German skills are required
- Travel and overnight stays required
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Pre - Sales Engineer analyzing client needs and developing technical proposals at Leonardo. Working in defense and space sectors across European institutions.
HPE Networking Pre - sales Engineer to consult and demo solutions for enterprise networking customers. Working with account managers to grow business in multiple verticals across the UK.
Sales Engineer for energy solutions at Danpower Group. Developing energy supply solutions and client relationships in Wolgast, Germany.
Sales Engineer specializing in electrical installations, responsible for customer projects from inquiry to implementation at Omexom PROK Elektroanlagen GmbH.
Presales Engineer providing technical direction for client business applications at SONDA. Supporting sales teams with technical knowledge and proposal development in a collaborative environment.
Technical Pre - Sales Engineer at Elit - Technologies assisting sales and technical teams with client proposals. Engaging in product development and client solutions in a hybrid work environment.
Sales Engineer specialized in district heating and energy solutions, driving project management and customer relations. Join Danpower's innovative energy solutions team in Sulzbach - Rosenberg.
Sales Engineer for B2B technical sales at PRIMAGAS, focusing on sustainable energy solutions. Building customer networks and providing energy consultancy in a hybrid role.
Associate Presales Consultant understanding solutions and addressing customer needs for HP Australia. Collaborating with teams to ensure customer satisfaction and product improvement.