Director of Enterprise Applications Engineering leading Salesforce engineering organization at Progress. Propelling business forward by managing engineering teams and implementing organizational improvements.
About the role
- Customer Application Engineer supporting enterprise customers on Progress Sitefinity. Troubleshooting technical issues and collaborating with product and engineering teams.
Responsibilities
- Provide technical support for customers using Progress Sitefinity, troubleshooting platform configuration, application behavior, and product-related issues.
- Investigate complex technical problems involving C#, ASP.NET, web technologies, and integrations.
- Debug application issues using tools such as Visual Studio, log analysis, and stack trace investigation.
- Troubleshoot deployments and configuration issues on Microsoft Internet Information Services (IIS).
- Diagnose database-related problems using Microsoft SQL Server, including query troubleshooting and performance analysis.
- Reproduce customer-reported issues in internal environments to determine root causes and validate solutions.
- Collaborate with engineering teams to escalate product defects and provide detailed technical analysis.
- Assist customers with integrations involving REST APIs, third-party services, and custom implementations.
- Provide guidance on best practices for configuring, deploying, and optimizing Sitefinity implementations.
- Support customer environments operating within SaaS and PaaS architectures, including cloud deployments.
- Manage and prioritize multiple technical cases while maintaining strong customer communication.
- Contribute to internal knowledge bases by documenting troubleshooting steps and solutions.
Requirements
- Strong experience with C# and ASP.NET / ASP.NET MVC
- Solid understanding of web technologies including HTML, CSS, JavaScript, and browser debugging tools
- Strong knowledge of SQL and relational databases, preferably Microsoft SQL Server
- Experience troubleshooting applications hosted on Microsoft Internet Information Services (IIS)
- Familiarity with debugging and development tools such as Visual Studio
- Strong analytical and troubleshooting skills with the ability to perform root cause analysis
- Excellent written and verbal communication skills with a strong customer focus.
- Nice to Have Experience working with Progress Sitefinity or other enterprise CMS platforms.
- Exposure to cloud platforms such as Microsoft Azure
- Familiarity with SaaS and PaaS deployment models
- Experience with REST APIs, integrations, and system interoperability
- Exposure to DevOps practices, CI/CD pipelines, or version control systems such as Git
- Knowledge of application performance monitoring and troubleshooting tools.
Benefits
- Competitive remuneration package
- Employee Stock Purchase Plan Enrolment
- Vacation, Family, and Health 30 days of earned leave
- An extra day off for your birthday
- Various other leaves like marriage leave, casual leave, maternity, and paternity leave
- Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans
- Health club reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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