Customer Success Project Manager managing client projects for TrendMiner in industrial analytics. Overseeing project phases and collaborating with engineering and analytics teams for successful implementation.
Responsibilities
Leading and coordinating customer projects across all project phases, from planning through to go-live.
Creating project plans, milestones, and reports, ensuring on-time delivery.
Close collaboration with customers to understand and implement their technical requirements and objectives.
Supporting customers in the adoption and deployment of the TrendMiner platform alongside engineering and analytics teams.
Identifying, assessing, and documenting risks and opportunities within projects.
Developing and implementing action plans to mitigate risks.
Close coordination with internal teams to proactively address challenges.
Collaborating with Customer Success, Sales, and Product teams to translate customer needs into improvements and innovations.
Providing relevant project and customer insights to internal stakeholders.
Supporting internal optimization initiatives to continuously improve processes and workflows.
Requirements
Degree in engineering or equivalent technical qualification — we are specifically looking for candidates with a strong engineering background
At least 2 years of project management experience, preferably in a B2B software or engineering environment
Hands-on experience with data analytics tools or technical software solutions
Solid understanding of industrial processes, e.g., chemicals, oil & gas, pharmaceuticals, or food
Ability to manage multiple complex projects simultaneously and prioritize effectively
Excellent German and English skills; additional languages such as French, Spanish, or Dutch are a plus
Strong customer focus, technical advisory skills, and problem-solving abilities
High level of self-motivation, organizational and time-management skills
Willingness to travel up to 15%
Benefits
Opportunity to work in a dynamic, fast-growing company in the Industrial Analytics sector
Collaboration with a global team of experts in data science, software engineering, and industrial automation
Competitive salary package with additional benefits, including company car or mobility budget
Flexible remote work policy and fully remote options outside Belgium
Modern workspace on the Corda Campus in Hasselt
Excellent career and development opportunities in a rapidly expanding company
Working in a visionary, technology-leading environment with modern tools and technologies
A motivating, collaborative, and challenging work environment
Flexible working hours and a commitment to work-life balance
An open company culture where you can bring your best self
Personal learning and development budget and individual support
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