Hybrid Customer Success Project Manager – Hybrid

Posted 6 days ago

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About the role

  • Leading and coordinating customer projects across all project phases, from planning through to go-live.
  • Creating project plans, milestones, and reports, ensuring on-time delivery.
  • Close collaboration with customers to understand and implement their technical requirements and objectives.
  • Supporting customers in the adoption and deployment of the TrendMiner platform alongside engineering and analytics teams.
  • Identifying, assessing, and documenting risks and opportunities within projects.
  • Developing and implementing action plans to mitigate risks.
  • Close coordination with internal teams to proactively address challenges.
  • Collaborating with Customer Success, Sales, and Product teams to translate customer needs into improvements and innovations.
  • Providing relevant project and customer insights to internal stakeholders.
  • Supporting internal optimization initiatives to continuously improve processes and workflows.

Requirements

  • Degree in engineering or equivalent technical qualification — we are specifically looking for candidates with a strong engineering background
  • At least 2 years of project management experience, preferably in a B2B software or engineering environment
  • Hands-on experience with data analytics tools or technical software solutions
  • Solid understanding of industrial processes, e.g., chemicals, oil & gas, pharmaceuticals, or food
  • Ability to manage multiple complex projects simultaneously and prioritize effectively
  • Excellent German and English skills; additional languages such as French, Spanish, or Dutch are a plus
  • Strong customer focus, technical advisory skills, and problem-solving abilities
  • High level of self-motivation, organizational and time-management skills
  • Willingness to travel up to 15%

Benefits

  • Opportunity to work in a dynamic, fast-growing company in the Industrial Analytics sector
  • Collaboration with a global team of experts in data science, software engineering, and industrial automation
  • Competitive salary package with additional benefits, including company car or mobility budget
  • Flexible remote work policy and fully remote options outside Belgium
  • Modern workspace on the Corda Campus in Hasselt
  • Excellent career and development opportunities in a rapidly expanding company
  • Working in a visionary, technology-leading environment with modern tools and technologies
  • A motivating, collaborative, and challenging work environment
  • Flexible working hours and a commitment to work-life balance
  • An open company culture where you can bring your best self
  • Personal learning and development budget and individual support
  • Internal and external training opportunities

Job title

Customer Success Project Manager – Hybrid

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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