Client Service Associate supporting high - net - worth clients by ensuring transaction completion and relationship management. Working within a centralized task queue to enhance client satisfaction and retention.
About the role
- Department Head responsible for client services in a hybrid medical communications agency. Oversee strategic direction, revenue performance, and team leadership for exceptional client delivery.
Responsibilities
- Responsible for providing strategic direction, operational oversight, and commercial leadership across the client services function.
- Ensure exceptional client delivery and strong cross-functional collaboration.
- Own revenue performance and sustainable growth.
- Shape integrated communication strategies and build trusted long-term partnerships.
- Manage financial forecasting, resourcing, utilization, and recoverability.
- Drive organic and new business growth, lead pitches and proposals.
Requirements
- 10+ years’ relevant experience preferably in a full-service medical communications agency.
- Ideally, a life sciences degree, preferably combined with a master’s or PhD, or other relevant qualification.
- Drive strategic direction and business growth.
- Build and influence senior client relationships.
- Demonstrate strong commercial awareness, financial planning, forecasting, and utilization oversight.
- Lead, coach, and develop teams, ensuring effective succession planning.
- Communicate, negotiate, and present effectively.
- Model an innovation and continuous improvement mindset.
- Prioritize, multi-task, and deliver under pressure while maintaining quality.
- Deep understanding of the medical communications landscape, including medical affairs, publications, and scientific strategy.
- Expertise client budget management and industry pricing models.
- Advanced understanding of the pharmaceutical industry, drug development process, and compliance standards.
- Awareness of emerging industry trends (e.g. AI, omnichannel).
Benefits
- 33 days annual leave
- Birthday day off
- 5% pension contribution
- Private medical health insurance
- WORKsmart - allows employees to have flexibility around their start and finish time
- Hybrid working
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