Client Service Manager responsible for fund accounting and maintaining client relationships. Managing investor services, regulatory reporting, and audit preparation across managed funds.
About the role
- Department Head responsible for client services in a hybrid medical communications agency. Oversee strategic direction, revenue performance, and team leadership for exceptional client delivery.
Responsibilities
- Responsible for providing strategic direction, operational oversight, and commercial leadership across the client services function.
- Ensure exceptional client delivery and strong cross-functional collaboration.
- Own revenue performance and sustainable growth.
- Shape integrated communication strategies and build trusted long-term partnerships.
- Manage financial forecasting, resourcing, utilization, and recoverability.
- Drive organic and new business growth, lead pitches and proposals.
Requirements
- 10+ years’ relevant experience preferably in a full-service medical communications agency.
- Ideally, a life sciences degree, preferably combined with a master’s or PhD, or other relevant qualification.
- Drive strategic direction and business growth.
- Build and influence senior client relationships.
- Demonstrate strong commercial awareness, financial planning, forecasting, and utilization oversight.
- Lead, coach, and develop teams, ensuring effective succession planning.
- Communicate, negotiate, and present effectively.
- Model an innovation and continuous improvement mindset.
- Prioritize, multi-task, and deliver under pressure while maintaining quality.
- Deep understanding of the medical communications landscape, including medical affairs, publications, and scientific strategy.
- Expertise client budget management and industry pricing models.
- Advanced understanding of the pharmaceutical industry, drug development process, and compliance standards.
- Awareness of emerging industry trends (e.g. AI, omnichannel).
Benefits
- 33 days annual leave
- Birthday day off
- 5% pension contribution
- Private medical health insurance
- WORKsmart - allows employees to have flexibility around their start and finish time
- Hybrid working
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Service Representative at VCA Animal Hospitals providing customer service and supporting patient care in Yucca Valley and 29 Palms locations. Handling appointments and client communications effectively.
Customer Service Analyst at Agrometrika preparing and automating functional tests and ensuring data integrity. Collaboration with internal teams to enhance clients' analysis routines.
Client Services Specialist at Fiserv providing technical support for SMB merchant clients in a call center environment. Collaborate with sales teams to improve client satisfaction and revenue growth.
Client Service Representative assisting customers with their banking transactions. Engaging clients to connect them with the right services and products at CIBC.
Registered Client Service Associate supporting financial advisors at Ameriprise Financial. Assisting with client service and portfolio management responsibilities while enhancing client relationships.
Direct Client Service Specialist I at Vermont DMV managing daily mail operations and providing customer service. Requires strong attention to detail and independent decision - making within the Montpelier office.
Sr. Client Service Specialist managing client risk management solutions for The Baldwin Group in Texas. Working closely with advisors and dedicated professionals to analyze client data and evaluate needs.
Client Services Associate managing operational aspects of transactions at GLAS, an institutional debt administrator with a blue - chip customer base.
Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.