Hybrid Digital Operations Lead, AI – Process Innovation

Posted 3 hours ago

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About the role

  • Digital Operations Lead part of the leadership team driving digital transformation for a kitchen brand. Overseeing AI-based systems and operational processes Integrating automation tools and analyzing workflows in Stuttgart.

Responsibilities

  • You are part of our leadership team and drive our digital transformation.
  • AI-powered ordering system: build an intelligent, automated ordering process.
  • AI-based customer service system: co-develop a new, scalable support system.
  • Integrate AI applications and automation into our core processes (n8n, Make, PowerAutomate, LLMs).
  • Further develop and seamlessly connect the system landscape (JTL-Wawi, Shopify Plus, MS365).
  • Analyze, simplify and automate processes – together with the teams.
  • Prepare KPIs, expand control instruments and help shape the operations strategy.

Requirements

  • Experience in IT, e-commerce or D2C environments – you understand how online retail works.
  • Solid understanding of software architecture, APIs, ERP systems and system integration.
  • Hands-on with automation tools (n8n, Make, PowerAutomate) and AI applications (ChatGPT, Claude & others).
  • Analytical, pragmatic, independent – you think in solutions and implement them.
  • Fluent in German and English.

Benefits

  • Make an impact, not just maintain: Shape future-ready structures and work directly with executive management.
  • Learn & grow: Mentoring, training opportunities and an in-house library (online & offline) support your development.
  • Stay flexible: Office in the heart of Stuttgart, flexible working hours and the option to work from home – including full IT equipment for your home office.
  • Fit & healthy: Access to sports and wellness offerings, a health budget and an employer-funded Deutschlandticket.
  • Strong together: Open team culture, monthly events, short decision-making paths – and office dogs that always lift the mood.
  • Extras on top: Our products for you, discounts for family & friends and additional corporate benefits.

Job title

Digital Operations Lead, AI – Process Innovation

Job type

Experience level

Senior

Salary

€85,000 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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