Hybrid Operations Lead, IT – AI & Process Innovation

Posted 1 hour ago

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About the role

  • Operations & IT Lead driving digital transformation initiatives focusing on AI and automation for SILBERTHAL, a leading kitchen brand in the e-commerce sector.

Responsibilities

  • You are part of our leadership team and drive our digital transformation — initially without direct personnel responsibility, but with immediate influence on overall company management.
  • AI, automation and intelligent processes are your domain.
  • AI-powered ordering system: build an intelligent, automated ordering process
  • AI-based customer service system: co-develop a new, scalable support system
  • Integrate AI applications and automation into our core processes (n8n, Make, Power Automate, LLMs)
  • Evolve and seamlessly connect our system landscape (JTL-Wawi, Shopify Plus, MS365)
  • Analyze, simplify and automate processes — together with the teams
  • Prepare KPIs, expand control instruments and help shape the operations strategy

Requirements

  • Experience in IT, e-commerce or D2C environments — you understand how online retail works
  • Solid understanding of software architecture, APIs, ERP systems and system integration
  • Hands-on experience with automation tools (n8n, Make, Power Automate) and AI applications (ChatGPT, Claude, etc.)
  • Analytical, pragmatic and self-driven — you think in solutions and implement them
  • Fluent in German and English.

Benefits

  • Shape rather than manage: You build future-ready structures and work directly with management.
  • Learn & grow: Mentoring, further training and a dedicated library (online & offline) support your development
  • Stay flexible: Office in the heart of Stuttgart, flexible working hours and the option to work from home — including full IT equipment for your home office.
  • Fit & healthy: Access to sports and wellness offers, a health budget and an employer-funded Deutschlandticket (regional public transport pass).
  • Strong together: Open team culture, monthly events, short decision-making paths — and office dogs that always boost morale.
  • Extras on top: Our products for you, discounts for family & friends, and additional corporate benefits.

Job title

Operations Lead, IT – AI & Process Innovation

Job type

Experience level

Senior

Salary

€85,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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