Manage quality controls and processes and contribute to Back Market's Innovation Lab showcasing refurbishment industry leadership. Conduct audits, coordinate workshops, and drive initiatives for brand equity enhancement.
About the role
- Act as the first line of defence for production systems, using runbooks and tools like Datadog to detect and resolve incidents. Collaborate with Security and Engineering, participate in a 24/7 shift rotation, and develop operational expertise.
Responsibilities
- Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately.
- Monitor and act: Utilise tools like Datadog to track systems and respond to alerts.
- Escalate smartly: Use the Incident Management system to promptly report customer-impacting incidents.
- Collaborate cross-functionally: Work with Security and Engineering teams to support safe operations.
- Grow expertise: Learn how PPRO’s products, systems, and operations work to respond faster.
Requirements
- Problem-solving mindset with a learning-first approach.
- Security awareness in operational contexts.
- Curiosity for systems, monitoring, and modern tooling.
- Strong written and spoken English communication skills.
- Collaborative attitude and adaptability.
- Willingness to join a 24/7 shift rotation covering weekends.
Benefits
- Hybrid working — office presence expected 3 days per week to balance in-office and remote work.
- 30 days annual leave.
- Work-from-abroad policy for up to an additional 30 days per year.
- BRL 3,000 annual budget for professional development.
- Leadership cafés and on-the-job training opportunities.
- Life insurance.
- Health and dental insurance.
- Travel insurance.
- Meal vouchers — BRL 54 per day.
- Enhanced family leave.
- Transportation voucher.
- Gym membership contribution.
- New Value (Deals & Coupon Platform) — access to attractive discounts.
- Mental health platform — access to therapy and wellness programs.
- SESC — education, health, culture and recreational programs for employees and dependents.
- Pet-friendly office.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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