Manager of IT Business Relationship Management ensuring quality engagement between business stakeholders and IT. Responsible for leading and developing a high - performance team and driving strategic initiatives.
About the role
- Store Manager leading customer engagement and team performance at Bird & Blend Tea Co.'s Newcastle location. Fostering exceptional customer experiences in a vibrant retail environment.
Responsibilities
- Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture with memorable interactions
- Become an expert on Bird & Blend products and values and handle escalated customer queries promptly
- Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience
- Lead, motivate and support your team to achieve individual and collective goals
- Provide feedback and coaching to enhance individual and store performance
- Recruit, induct, train, and develop a high-performing team that fosters a positive store environment
- Oversee daily store operations, including opening and closing procedures
- Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times
- Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible
- Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same
- Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available
- Arrange, plan and execute stock takes
- Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers
- Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events
- Foster relationships within the local community to increase footfall and successful store events and activities
Requirements
- At least 2 years previous experience in a management role or similar within a customer service environment
- Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same
- Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes
- Team Leadership: Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment
- Communication and Problem-Solving: Excellent communication, problem-solving, and visual merchandising skills
- Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team
- Customer Service Skills: Excellent customer service skills with the ability to build rapport and connect with customers confidently
- Employment Relations: Experience in managing employee relations cases effectively
- Professionalism: Foster a professional, fair, and kind relationship with customers and your team
- Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively
- Open Mindset: A curious and open-minded approach, with the ability to understand others, listen without judgement, and embrace diverse perspectives
- Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times
- A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you
- Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store.
Benefits
- Membership of company pension scheme (if applicable)
- Holiday accrual that grows with loyalty
- Your birthday off!
- Life Insurance & Income Protection
- Health Cash Plan
- Life Happens Leave
- Complimentary drinks and snacks
- Monthly tea allowance and generous staff discount
- Employee Assistance Programme
- Bike to Work and Electric Vehicle Schemes
- Paid volunteer days
- Dog-friendly office
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