Hybrid Product Manager III

at Pocketpills

• Job title: Product Manager III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Surrey, Canada

About the role

• Senior Product Manager leading member-facing product experiences at Pocketpills, a healthcare platform. Owning treatment journeys and collaborating with cross-functional teams for improved member satisfaction.

Responsibilities

• Own Treatment Journeys
• Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings.
• Continuously monitor journey performance and identify opportunities to improve conversion, adherence, and satisfaction.
• Launch New Treatments
• Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments.
• Partner with clinical and operational teams to ensure new journeys are safe, compliant, and easy to adopt.
• Simplify Onboarding & Activation
• Reduce friction and drop-offs by making medical, operational, and regulatory requirements transparent and user-friendly.
• Introduce best practices for user guidance, progressive disclosure, and support during sign-up and onboarding.
• Enhance Ongoing Member Experience
• Improve how members manage their treatments, handle renewals, and interact with care teams.
• Design systems that proactively support adherence, renewals, and engagement over time.
• Data-Driven Improvements
• Define and own KPIs around acquisition, activation, adherence, and retention.
• Use experimentation (A/B testing, funnel analysis) and user insights to guide roadmap decisions.
• Build frameworks to measure success and iterate quickly.
• Cross-Functional Collaboration
• Partner with Engineering and Design to deliver thoughtful, member-first product experiences.
• Work with Clinical and Operations teams to ensure treatment journeys meet medical and regulatory standards.
• Collaborate with Marketing to align acquisition, messaging, and onboarding experiences.
• Voice of the Member
• Advocate for members’ needs in all product planning and decision-making.
• Bring insights from user research, support feedback, and analytics into product strategy.
• Ensure every treatment journey feels supportive, trustworthy, and human.

Requirements

• 6+ years of product management experience in consumer-facing products, ideally healthcare or other regulated industries.
• Demonstrated success improving onboarding, activation, or consumer journey experiences.
• Strong analytical and data-driven decision-making skills; expertise with A/B testing and funnel optimization.
• Skilled communicator who can influence and collaborate with cross-functional teams.
• Proven ability to define product vision, strategy, and roadmap while driving execution.
• Comfortable working with complexity, regulation, and ambiguity in fast-growing environments.

Benefits

• dental and vision care
• extended health care coverage
• disability insurance
• life insurance
• paid time off
• vacation days
• Group Retirement Savings Plan (GRSP)