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TravelersDirector, Agile Product Owner
Director, Agile Product Owner at Travelers leading a cross - functional team to deliver solutions in an agile manner focusing on user needs. Collaborating with stakeholders to achieve defined outcomes.
About the role
- Own Treatment Journeys
- Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings.
- Continuously monitor journey performance and identify opportunities to improve conversion, adherence, and satisfaction.
- Launch New Treatments
- Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments.
- Partner with clinical and operational teams to ensure new journeys are safe, compliant, and easy to adopt.
- Simplify Onboarding & Activation
- Reduce friction and drop-offs by making medical, operational, and regulatory requirements transparent and user-friendly.
- Introduce best practices for user guidance, progressive disclosure, and support during sign-up and onboarding.
- Enhance Ongoing Member Experience
- Improve how members manage their treatments, handle renewals, and interact with care teams.
- Design systems that proactively support adherence, renewals, and engagement over time.
- Data-Driven Improvements
- Define and own KPIs around acquisition, activation, adherence, and retention.
- Use experimentation (A/B testing, funnel analysis) and user insights to guide roadmap decisions.
- Build frameworks to measure success and iterate quickly.
- Cross-Functional Collaboration
- Partner with Engineering and Design to deliver thoughtful, member-first product experiences.
- Work with Clinical and Operations teams to ensure treatment journeys meet medical and regulatory standards.
- Collaborate with Marketing to align acquisition, messaging, and onboarding experiences.
- Voice of the Member
- Advocate for members’ needs in all product planning and decision-making.
- Bring insights from user research, support feedback, and analytics into product strategy.
- Ensure every treatment journey feels supportive, trustworthy, and human.
Requirements
- 6+ years of product management experience in consumer-facing products, ideally healthcare or other regulated industries.
- Demonstrated success improving onboarding, activation, or consumer journey experiences.
- Strong analytical and data-driven decision-making skills; expertise with A/B testing and funnel optimization.
- Skilled communicator who can influence and collaborate with cross-functional teams.
- Proven ability to define product vision, strategy, and roadmap while driving execution.
- Comfortable working with complexity, regulation, and ambiguity in fast-growing environments.
Benefits
- dental and vision care
- extended health care coverage
- disability insurance
- life insurance
- paid time off
- vacation days
- Group Retirement Savings Plan (GRSP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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