Systems Analyst supporting retail technology operations at Vivo, ensuring integration of critical systems for efficient operations.
About the role
- Senior Business Systems Analyst delivering complex technology solutions for PNC's Retail Tech organization. Collaborating with cross-functional teams within an Agile/Scrum environment in the United States.
Responsibilities
- Act as a Senior Business Systems Analyst on one or more Agile Scrum teams
- Lead requirements elicitation and analysis for complex initiatives and enhancements
- Translate business needs into high‑quality user stories, acceptance criteria, and functional requirements
- Partner closely with product owners to shape and refine the product backlog
- Collaborate daily with software engineers, quality engineers (QEs), and architects to ensure shared understanding of scope and intent
- Provide guidance and clarification throughout the sprint lifecycle, including backlog refinement, sprint planning, and sprint reviews
- Support testing efforts by ensuring requirements are clear, complete, and testable
- Identify and proactively manage risks, dependencies, and requirement gaps
- Communicate effectively with leadership and stakeholders, providing clear insights into scope, impacts, and tradeoffs
- Contribute to solution design discussions, ensuring business needs are balanced with technical feasibility
- Mentor and support less experienced analysts, as appropriate
- Drive continuous improvement in analysis practices, documentation standards, and team collaboration
Requirements
- Significant experience as a Business Systems Analyst or Business Analyst supporting software delivery
- Strong experience working in an Agile/Scrum environment, including writing user stories and acceptance criteria
- Proven ability to work independently on complex, cross‑functional initiatives
- Experience collaborating with developers, QEs, product owners, and technical leadership
- Excellent analytical, problem‑solving, and communication skills
- Ability to translate ambiguous business needs into clear, actionable requirements
- Strong stakeholder management and facilitation skills
- Strong Jira/Confluence skills with an Agile focus
- Experience working with Contact Center solutions, such as IVR, telephony, or customer engagement platforms (preferred)
- Familiarity with IVR concepts, call flows, or customer interaction journeys (preferred)
- Exposure to customer‑facing, high‑availability, or high‑volume systems (preferred)
- Understanding of system integrations, APIs, and data flows (preferred)
- Experience working in a large‑scale enterprise or regulated environment (preferred)
- Prior experience with Archer/Vulnerability management (preferred)
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
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