About the role

Director of Sales and Client Experience for Business Banking at PNC, fostering customer satisfaction and driving sales through strategic initiatives. Collaborates with senior leaders and manages change within the business.

Responsibilities

Collaborates with senior leaders
Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment
Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership.
Develops strategies and tactics that proactively create readiness at the front line.
Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes.
Utilizes a defined governance process to prioritize strategic initiatives.
Ensures adequate capacity to support successful execution of business priorities.
Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level.
Leads and serves as subject matter resource for heads of products and channels in the line of business.
May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise.

Experience in driving sales
Collaborates with senior leaders
Supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment
Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership
Develops strategies and tactics that proactively create readiness at the front line
Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes
Utilizes a defined governance process to prioritize strategic initiatives
Ensures adequate capacity to support successful execution of business priorities
Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level
Leads and serves as subject matter resource for heads of products and channels in the line of business
Industry experience is typically 8 + years
Higher level education such as a Masters degree, or PhD is desirable

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service