Business Information Analyst II at Elevance Health responsible for analyzing business processes and proposing improvements for organizational effectiveness. Collaborates on data performance tracking and reporting.
About the role
- Implementation Analyst role within PNC's Treasury Management Service & Implementations organization. Involves implementing new products and services while ensuring positive client experiences.
Responsibilities
- Implement moderately complex new products and services for clients
- Analyzing requirements and gathering deliverables to complete the implementation
- Performing maintenance on existing client profiles and maintaining client-specific operating procedures
- Provide sales or consultative support to clients in selected deals
- Utilize data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product
- Coordinate and produce data for pre-implementation validation
- Analyze, assess and document client requirements while adhering to established processes and procedures
- Verify implementation work done by other staff
- Escalate or address challenges and may train clients on products and/or services
- Ensure positive ongoing client experiences
- Manage multiple implementations simultaneously;
- Report/drives progress relative to service level performance
- Facilitate/participate in internal and external stakeholder meetings
Requirements
- familiarity with secure file transfer technologies, including PGP encryption, SFTP protocol, and Secure File Gateway (SFG) solutions
- detail-oriented
- great listeners and comfortable with change
- able to work independently or with a group
- excellent communication skills
- university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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