Senior Analyst role at LPL Financial supporting high - impact growth initiatives and collaborating with cross - functional teams. Analyzing data and reporting for effective decision - making.
About the role
- Network Administrator for AHEAD managing client IT infrastructure and incident response. Collaborating with cross-functional teams to ensure smooth operations remotely and on-site.
Responsibilities
- Monitor customer network and IT infrastructure
- Incident management via ITIL based ITSM (ServiceNow)
- Answer phone calls from select client contacts to open new or check status of existing incidents
- Performs troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed
- Performs troubleshooting of a variety of other infrastructure platform issues, such as but not limited to:
- Server – Windows/Unix/Linux
- Backup/Replication
- Cloud
- Exchange/O365 server issues
- Performs troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues
- Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues
- Performs analysis of event management system alerts to ensure devices are tuned properly
- Follow specific Standard Operating Procedures (SOP), Work Instructions, and operations Run Books to perform network tasks on behalf of customers, including (but not limited to) IOS upgrade, switchport shut/no-shut, etc.
- Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
- Communicates frequently with Client team(s), engineers/architects, Team Leads, and hardware/software vendors during incident resolution
- Create and maintain system and process documentation in appropriate knowledgebase.
- Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
- Assist with cross training of other NOC team members as needed.
Requirements
- At least 3+ years of operational experience in multiple technologies, including all the following:
- Networking technologies including (but not limited to) Firewalls, Routers, switches and wireless technologies; Cisco and/or Palo Alto preferred.
- Experience with general technologies such as servers, storage, virtualization and cloud
- Proficient use of all Microsoft Office applications
- Experience working with an ITIL based ticketing system tool – ServiceNow helpful
- Experience with at least one IT observability/monitoring tool or technology (Elastic, LogicMonitor, Solar Winds, etc)
- Experience with Elastic observability strongly preferred
Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
- Paid time off and company holidays, along with additional leave benefits as per policy
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
- Inclusive and people-first culture, with a strong focus on collaboration and ownership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sr Quantitative Model Development Analyst developing quantitative models for finance and risk measurement. Collaborating with stakeholders to ensure model compliance and performance in Charlotte, NC or Atlanta, GA.
Senior Compensation Analyst responsible for compensation design and analysis. Supporting HR and business leaders in making data - driven pay decisions at Inmar.
Talent Performance Coaching Analyst within PNC's Human Resources organization assisting implementation of employee relations programs and providing general support to employees and managers.
Detection & Investigation Analyst Lead for PNC's FDO Zelle Fraud organization. Supporting outbound Zelle transactions and analyzing fraud prevention cases.
Corporate Strategy Analyst supporting strategic planning efforts at Humana. Collaborating with senior leadership to analyze growth opportunities and set long - term strategy.
Software Analyst II designing and leading software solutions for Nelnet's payment technology division. Collaborating with teams to align development with business objectives.
Problem Management Service Analyst at Allstate, collaborating with teams to drive investigations and improve digital product reliability. Focused on root cause analysis and system resilience.
PBS IDR Analyst auditing and reviewing processes for improvement and executing IDR processes. Communicating with IDR entities and leadership for quality and improvement ideas.
Freelance Influencer Analyst at BETC Havas curating and managing influencer campaigns in São Paulo. Engaging with influencers and agencies to drive campaign success within a hybrid work model.