Principal Architect shaping enterprise architecture vision and driving transformation initiatives at Transform. Collaborating with clients to align technology with business strategy.
About the role
- Front line IT support Intern at Pluxbox troubleshooting user software issues and assisting with various IT tasks. Collaborating with development and IT teams to ensure quality support and solutions.
Responsibilities
- Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
- Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata.
- Assist users in software installations, configurations, and updates.
- Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
- Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
- Help maintain and update software documentation and user guides.
- Conduct software testing to reproduce issues and ensure fixes are effective.
- Escalate complex technical issues to senior IT support staff when necessary.
- Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
- Collaborate with other team members to ensure timely issue resolution and continuous improvement.
- Assist in training users on software usage and best practices to improve efficiency.
Requirements
- Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
- A basic understanding of software applications and their functionalities.
- Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
- Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
- Excellent communication skills and customer service orientation.
- Ability to work independently as well as part of a collaborative team.
- Detail-oriented with good organizational and time-management skills.
- Willingness to learn, adapt, and grow in a fast-paced IT environment.
- EU citizen or valid work permit for The Netherlands.
- Self-starter, creative, quality results driven and should be a team player.
- Strong communication skills, work ethics and dedication.
Benefits
- At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way.
- This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.
- The opportunity to create business softwares for our clients and shaping up our products.
- Freedom to use the latest technologies to realise our vision.
- Being part of an enthusiastic, international, multidisciplinary team.
- An open environment to grow, learn and develop.
- Closely work with and for renowned international clients.
- A nice workplace at the Hilversum.
- Nice stipend.
- An outstanding working atmosphere.
- Great coffee and unlimited soft drink.
- Being part of a highly motivated team of professionals.
- Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.
- Hybrid work.
- Virtual games on Fridays, team outings, pizza parties.
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