Success Strategy and Operations Manager providing strategic guidance using data analytics for business leaders. Supporting data-driven decision making and cross-functional collaboration in a hybrid workplace.
Responsibilities
Provide strategic guidance to business leaders and support data-based decision making
Build sophisticated analytical models through Tableau
Create and present compelling practical road maps around your findings
Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards
Establish monthly cadenced business reporting and meetings
Partner effectively across various organizations to drive insights for the business
Own and enhance data-sources and data reporting to gain scale and address new requirements
Requirements
5+ years' experience working in business intelligence, analytics, business operations, consulting
A solid understanding of Salesforce and Tableau, with People.ai and Anaplan as nice-to-haves
GSuite presentation building and modeling experience
Experience supporting Customer Success and Professional Service teams with workflow optimization, reporting and analytics, and program management
Experience building and maintaining tools like Gainsight, Salesforce, Outreach, FinancialForce, and/or other Success systems a strong plus
Excellent problem solving, interpersonal, and organizational skills
The ability to prioritize and work on multiple projects cross functionally
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