IT Support Specialist providing day-to-day IT support for colleagues at Pliant. Troubleshooting technical issues across macOS and Windows environments in a hybrid setup.
Responsibilities
Provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work
Troubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus)
Support and administer a range of SaaS tools used across the company
Own IT-related onboarding and off-boarding processes for employees, including access provisioning and device setup
Procure, configure, and manage hardware and software assets
Maintain accurate asset inventory and IT documentation
Enable colleagues by teaching best practices for internal tools and workflows
Ensure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking)
Support and help manage the use of AI-powered tools across the company, including access management, security considerations, and user enablement
Proactively identify repetitive tasks and improve or automate IT and TechOps workflows
Requirements
Strong motivation to help others and take ownership of IT topics end to end
Enjoyment in supporting colleagues and solving practical, day-to-day technical problems
Hands-on experience in IT support, TechOps, or a similar role
Practical experience with common IT service management activities (e.g. incident handling, onboarding/offboarding, access management)
Confident administration and troubleshooting of macOS and Windows environments
Good working knowledge of hardware, networking, and endpoint management
Experience managing IT assets, inventories, and documentation
A process-oriented mindset with a focus on reducing manual work through automation
Ability to work independently in a remote or hybrid environment
Fluent English (additional EU languages are a plus)
Benefits
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Attractive remuneration
Your choice of preferred OS, Windows or Mac
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Monthly mobility benefit
Wellhub Membership
Company card with a monthly allowance for lunches, coffee, etc. with co-workers
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