Customer Support Specialist solving complex client issues in a fintech environment. Actively managing operational processes between Product, Compliance, and Sales for enhanced service quality.
Responsibilities
Own The Outcome by handling complex issues end-to-end
Act as the operational bridge between Compliance and Sales, managing service recovery for high-value accounts
Spot friction in processes and help rewrite SOPs to improve service
Support specific technical and troubleshooting needs of specialized verticals
Requirements
2+ years of experience in B2B Customer Support, Operations, or Fintech
Comfortable working in a regulated environment (Fintech/Banking) where details matter
Thrive in ambiguity and suggest fixes for broken processes
Experience with and comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce)
Not afraid of technical details (APIs, Accounting Integrations) and understand basic financial concepts (Credit Lines, KYC, AML)
Exceptional written and verbal communication skills in German and English (write like a human, not a robot)
Willing to provide coverage on public holidays on rare occasions
Benefits
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Attractive remuneration
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Monthly mobility benefit
Wellhub Membership
Company card with a monthly allowance for lunches, coffee, etc. with co-workers
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