Technical Clerk providing vital support for QA surveillance teams in managing quality documentation and records at Hinkley Point C nuclear project.
About the role
- Lead global community operations for Plaud's next-gen AI productivity solutions. Manage community team, KPIs, and user advocacy initiatives in fast-moving environment.
Responsibilities
- Lead, mentor, and develop a high-performing community team, ensuring consistent quality and best practices
- Define, track, and report community KPIs to drive engagement, efficiency, and continuous improvement
- Oversee day-to-day community operations, including moderation standards, coverage, and escalations
- Represent the voice of the customer by synthesizing feedback into actionable insights for product teams
- Design and execute community programs, launches, and initiatives that deepen user engagement
- Scale community advocacy by empowering power users and optimizing tools, processes, and workflows
Requirements
- 5+ years in community, customer ops, or customer success, with 2+ years leading teams in fast-moving environments
- Strong track record of setting goals, owning metrics, and turning data into clear, actionable insights
- Clear, confident communicator who can break down complex or technical topics for any audience
- Calm and empathetic escalation owner, trusted to handle sensitive issues and drive resolution
- Proven collaborator who works closely with Product, Marketing, and Engineering to ship better experiences
- Passionate about building inclusive, engaged communities using modern platforms, tools, and workflows
Benefits
- Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
- High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
- Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
- Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
- Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
- Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.
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