Operations Associate II coordinating workflow in warehouse at adidas. Involves administrative tasks and material handling under supervision.
About the role
- Community Operations Specialist responsible for user engagement and community management for AI work companion. Championing user feedback and enhancing the customer experience across channels.
Responsibilities
- Serve as the voice of our brand in our online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment.
- Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our Product and Engineering teams.
- Champion the voice of the customer by analyzing community conversations to identify trends, synthesize feedback, and deliver actionable insights that will directly influence our product roadmap.
- Partner with Product, Marketing, and Sales teams to execute community-facing initiatives, such as feature launches, user feedback surveys, and online events.
- Help build and scale our community programs, including identifying and nurturing relationships with super users and brand advocates to foster a self-sustaining ecosystem.
Requirements
- 1+ years of experience in a customer-facing role such as community management, social media management, or technical support.
- Native French speaker. Fluent in English.
- A genuine passion for and curiosity about AI, software, or consumer technology products.
- A strong sense of empathy and a user-centric mindset, with a natural desire to help people solve problems.
- Ability to work independently and manage multiple tasks in a fast-paced, remote-first environment.
- A Natural Community Builder: demonstrated passion for online communities, whether through personal projects, volunteer moderation, or as an active, helpful member on platforms like Discord, Reddit, or other forums.
- Curious and Analytical Mindset: possess a knack for identifying patterns in conversations and are driven by a desire to understand the "why" behind user feedback, even without formal data analysis experience.
- Resourceful Problem-Solver: clever and adaptable, able to think on one's feet and confidently navigate ambiguous situations to find solutions independently.
- Exceptional Communicator: excellent ability to translate complex technical ideas into simple, clear, and empathetic language for any audience.
- Fast Learner: tech-savvy and show a high aptitude for mastering new software and tools quickly, with or without prior direct experience with platforms like Zendesk or Jira.
Benefits
- Market-competitive compensation
- Global exposure
- Vibrant, creativity-fueled work atmosphere
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Warehouse duties under supervision for distribution center at Adidas managing logistics and inventory. Performance of material handling and processing of orders in Indianapolis.
Operations Leader overseeing project installations at Oak Ridge National Laboratory. Responsible for managing project execution and maintaining stakeholder relationships.
O&M Technician Level 3 leading inspections and troubleshooting on solar energy systems. Guiding junior technicians while ensuring peak efficiency of solar projects.
Data Operations Specialist at Northern, a digital solutions agency. Supporting operational and financial reporting with a focus on data integrity and collaboration across teams.
Associate Director overseeing operations for multiple Sentral communities in Pennsylvania. Will drive revenue and expense goals while leading on - site teams and managing client relationships.
Operations Manager overseeing daily operations of prosthetic manufacturing in Chattanooga, TN. Leading production workflows and ensuring safety, quality, and efficiency standards.
Fresh Graduates for Associate role in operations at Quantanite. Focusing on data entry, research, and CRM tasks while working in rotational shifts.
Custody Operations Analyst providing operational support to relationship management staff in Wealth Management Operations. Managing closing requests and ensuring timely service in compliance with corporate policies.
Hybrid Cloud Ops Engineer managing VMware virtualization and ensuring 24/7 availability of systems at Elanco. Collaborating with Senior Cloud Engineers to enhance IT ecosystem.