Werkstudent supporting IT solutions at Prosystems IT, specializing in communication and collaboration applications. Involved in incident management and application administration while gaining practical experience in the IT field.
About the role
- PJM Sr. Telecommunications Analyst responsible for ensuring effective operation of voice networks. Leading design and management of voice systems with a focus on performance and improvement.
Responsibilities
- Ensure a consistent and effective operation of PJM's voice networks, both internal and external
- Responsible for design of PJM's voice network
- Monitor overall telecommunications systems performance, identifying poor quality lines, circuit utilization, and service improvement opportunities
- Provide ordering, training, and consulting expertise on telecommunication services
- Identify and manage problems occurring on components of the telecommunications infrastructure
- Recommend placement and configuration of PBX, switch, and phones
- Implement, administer, and audit IT security to determine compliance with security practices
- Maintain and communicate change information for all telecommunications platforms
- Build and develop strong relationships with ITS business area clients by providing superior customer support
- Provide periodic 7x24 on-call support
Requirements
- Bachelor's degree in Computer Science Engineering or equivalent work experience
- At least 5 years of experience Systems Management, Telecommunications support, and telecommunications systems administration
- At least 5 years of experience Support of Nortel CS1K, Avaya, BT or Cisco based PBX Telephony infrastructure including Contact Center, Voicemail and Call-Recording platforms.
- At least 5 years of experience Experience with Session Initiated Protocol (SIP) technology
- Ability to produce high-quality work products with attention to detail
- Ability to communicate effectively in a team environment
- Experience in quantitative and qualitative analysis
- Experience using verbal and written communications skills
- Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Benefits
- Medical, vision and dental insurance
- 401(k) plan with 100% employer match up to 5% of salary
- Non-elective 401(k) employer contribution
- Vacation and paid holidays
- Tuition reimbursement
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability coverage
- Business travel and accident insurance
- Child day care referral program
- Employee assistance program
- Adoption benefits recognized by the Dave Thomas Foundation for Adoption, which has named PJM one of the best adoption-friendly energy and utility companies in America.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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