Sr. AWS and Infrastructure Engineer defining and owning AWS infrastructure architecture for scalable production environments. Leading security architecture and compliance implementation with a focus on cost optimization and CI/CD.
About the role
- Responsible for managing IT infrastructure ensuring service availability and security. Leading support teams and overseeing technical projects for Pierre Fabre in Brazil.
Responsibilities
- Act as the technical owner for IT infrastructure environments, ensuring high availability, security, and performance of services, and lead and guide the end-user support team to ensure quality, standardization and efficiency in the company’s IT support;
- Administer and evolve LAN/WAN/Wi‑Fi networks, physical and virtual servers, storage and cloud services;
- Ensure availability, performance and security of infrastructure services;
- Directory services (Active Directory, DNS, DHCP);
- Plan and perform preventive and corrective maintenance;
- Implement and maintain backup policies, disaster recovery and business continuity plans;
- Support cybersecurity initiatives in alignment with corporate policies;
- Serve as the technical focal point for infrastructure projects, upgrades and continuous improvements;
- Manage vendors, support contracts and SLAs related to infrastructure;
- Lead, mentor and monitor the performance of end-user support analysts;
- Ensure compliance with support SLAs and KPIs (response time, resolution and user satisfaction);
- Define, review and ensure application of support processes and procedures (ITIL);
- Promote continuous improvement of the end-user experience;
- Support the technical and behavioral development of the support team;
- Ensure correct use of ITSM / Service Desk tools.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related fields;
- Advanced or fluent English;
- Prior experience coordinating or technically leading teams is a strong plus;
- Network infrastructure (LAN, WAN, corporate Wi‑Fi);
- Administration of Windows Server and/or Linux environments;
- Virtualization (VMware, Hyper‑V or similar);
- Firewalls, VPNs and network security; Active Directory, DNS, DHCP;
- Backup, disaster recovery and high availability concepts; ITIL (incident, problem and change management);
- Experience with medium/large corporate environments.
- Desirable:
- Experience with cloud environments (Azure, AWS or Google Cloud);
- Monitoring tools (Zabbix, PRTG, SolarWinds, etc.);
- Experience with regulated or audited environments;
- Knowledge of ISO 27001 / information security best practices.
- Certifications (desirable): ITIL, Microsoft, VMware, Cisco, Fortinet or AWS equivalents
Benefits
- A welcoming environment with challenges and growth opportunities that values work–life balance;
- Meal allowance (Vale Refeição);
- Health and Dental insurance;
- Gympass;
- Life insurance;
- And much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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