Digital Solutions Service Engineer II at Werfen installing and optimizing digital solutions for hospitals. Providing 2nd level support to Werfen Affiliates and distributors internationally.
About the role
- Field Service Engineer managing diagnostic X-ray and Cath Lab equipment for healthcare providers. Providing customer service through installation, troubleshooting, and maintenance in New York.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
- Understand the customer's business and competitive environment; generate service revenue
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
- Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
- Adhere to established training, quality, and safety requirements
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Requirements
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other related electromechanical industries
- Cath lab/cardiovascular/image guided therapy equipment experience and training preferred
- Associate degree in electronics or related field, or equivalent combination of education and experience
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Benefits
- lead generation incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
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