Digital Solutions Service Engineer II at Werfen installing and optimizing digital solutions for hospitals. Providing 2nd level support to Werfen Affiliates and distributors internationally.
About the role
- Service Engineer supporting EV charging systems in Italy with both remote and on-site assistance while providing technical support and training to partners.
Responsibilities
- Ensure EV charging equipment customer satisfaction by offering remote and on-site support services in Italy, and contribute area and global cases where applicable
- Provide technical support services by using tools such as technical ticketing system (Atlassian Jira), Teams and other possible tools
- Follow-up and maintain partner network technical competence and join partner onboarding when applicable
- Conduct training services both remotely and on-site for maintaining partner network technical competence
- Gathering customer feedback and collaborating closely with internal teams to drive continuous improvements
- Sharing best practices, documenting key learnings, and contributing to service development
Requirements
- Relevant educational background e.g. In Electrical engineering or equivalent
- Strong technical expertise and troubleshooting electrical systems, network connectivity, and software applications
- Customer‑centric mindset and eagerness to learn and adapt to new tools, technologies and industry trends
- Strong verbal and written communication skills to help complete service tickets and to train service partners in ticket completion process
- Ability to work independently and manage priorities effectively in a fast-paced environment, with a self-driven approach and strong accountability for results while maintaining alignment with mutual goals
- National electrical work and safety certificate is a plus
- Good English skills and written and spoken Italian is required.
Benefits
- Innovative Culture
- Flexibility to balance work and life with hybrid work options
- Commitment to supporting well-being and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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