Field Service Technician supporting equipment installation and maintenance in North America. Collaborating with international teams and ensuring customer satisfaction in hands - on role.
About the role
- Field Service Technician responsible for maintaining Clever Devices technology systems. Handles service calls, repairs, and customer inquiries while ensuring high-quality service at transit locations.
Responsibilities
- Handles all service calls and completes diagnostic repairs and maintenance updates
- Manages spare parts inventory
- Responsible for care and maintenance of a company service vehicle
- Maintains a thorough working knowledge of Clever Devices electronic and computerized equipment as well as associated software
- Configures, repairs, maintains, updates and installs Clever Devices equipment on a regular basis
- Serves as point of contact at customer location for any and all service inquiries
- Anticipates and trouble shoots any issues to ensure continual quality for the customer
- Proactively reports trends in repairs and maintenance to supervisor
- Creates and maintains a log of all service repairs, maintenance and updates
- Ensures all repairs and maintenance are completed to customers satisfaction
- Works onsite at the customer facility or at the Transit Authority, and maintains business etiquette standards of Clever Devices
- Ensures they maintain a clean work site whether at customer facility or Transit Authority.
- Position may require weekend, overnight, and on-call shifts
Requirements
- 3+ years’ experience as a mechanical service technician
- Hands on experience with electronics and computer systems
- Working knowledge in networking and software applications
- Clean driving record that is maintained as such for insurability
- Superior trouble shooting and problem-solving skills
- Strong computer skills including working knowledge of MS Office including Word and Excel, and ability to learn new programs such as Axapta or customer specific software
- Strong organizational skills
- Good interpersonal skills
- Strong time management skills
- A.A.S or equivalent
- Ability to travel up to 75% within the United States.
Benefits
- health insurance coverage
- wellness and family support programs
- life and disability insurance
- retirement savings plans
- paid leave programs
- education-related programs
- paid holidays and time off
Job title
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