Provides expert consultancy at Rockwell Automation to drive technology adoption across EMEA. Focused on pre - sales activities and building customer relationships in CPG and Life Sciences sectors.
About the role
- Technical Consultant responsible for service, implementation, and troubleshooting of patient monitoring systems in healthcare settings. Collaborating with diverse teams and ensuring regulatory compliance during installations and operations.
Responsibilities
- Responsible for customer relationship management through effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks
- Provide technical recommendations that best suit the environment based on customer requirements
- Support the transition from a break fix operating model to customer solutions focused operating model
- Drive continuous improvement of implementation methodology and service offerings
- Collaborate with a team of internal and external resources including clinical, sales, and service partners
- Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
- Perform all administrative duties within established regulatory requirements
Requirements
- 1+ year of professional working experience in IT technologies or electronics industry, preferably in field or hospital-based service environment
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Network configuration and/or troubleshooting experience
- Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
- Bachelor’s degree in computer science, electronics, biomedical, or related disciplines or equivalent combination of education and above listed experience
Benefits
- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training and advancement opportunities
- Comprehensive Philips Total Rewards benefits program including generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement
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