Site Service Engineer maintaining STILL forklifts and other material handling equipment at customer sites. Involves fault diagnosis and preventative maintenance across various equipment types.
About the role
- Field Service Engineer responsible for customer relationship management and technical support for ultrasound equipment. Providing service, troubleshooting, and adherence to quality and safety requirements in a field role.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
- Understand the customer's business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.
- Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
- Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Requirements
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
- Ultrasound equipment experience preferred
- an associate degree in electronics or related field, or equivalent combination of education and above listed experience
- able to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- able to work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload)
- safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
Benefits
- field service and lead generation incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Diesel Field Service Engineer responsible for service and maintenance of generators. Involves travel to customer sites and collaboration with coordinators for efficient planning.
Field Engineer providing IT support to Action for Children in Southwest England. Responsible for technical support, site commissioning, and maintaining professional development from Bristol base.
Road Mechanic maintaining and repairing construction equipment in remote locations. Focused on preventive maintenance and developing skills for operation management.
Power Generation Field Service Technician responsible for diagnosing and repairing generator sets. Work includes maintenance and inspection of equipment at Curtis Power Solutions in Fredericksburg, VA.
Power Generation Field Service Technician at Curtis Power Solutions in Sterling, VA. Responsible for diagnosing malfunctions, performing repairs, and maintaining communication with management team.
Servicetechniker handling Kühlsysteme in der Lebensmittelindustrie. Verantwortlich für Wartung und Reparatur der Anlagen zur Sicherstellung hoher Kundenzufriedenheit.
Field Service Engineer providing high - quality service for cancer therapy technology across Virginia. Position requires up to 80% travel with evening work and occasional weekends.
Servicetechniker im Außendienst bei HESS Cash Systems GmbH. Selbstständige Reparatur und Wartung von Zahlungssystemen in Bremen, Nürnberg oder Hamburg.
Solar Field Service Technician performing field maintenance and learning safe work practices in solar energy industry. Responsible for servicing and troubleshooting solar equipment under supervision.