Provide exceptional customer service by adhering to customer entitlements and setting clear expectations
Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; improve team processes and identify training gaps
Seek out opportunities to increase capability and capacity
Perform all administrative duties within established Philips, State, and Federal regulatory requirements
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Approximately 70% travel across the specified geography is required
Requirements
1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
Diagnostic x-ray and/or cath lab/cardiovascular/image guided therapy equipment experience and multivendor training preferred
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Associate degree in electronics or related field, or equivalent combination of education and above listed experience
Must be able to work flexible hours based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours)
Benefits
Health insurance
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Generous PTO
Field service and lead generation incentive bonus plans
On-call pay
Company fleet/car
Training and advancement opportunities
Job title
Field Service Engineer – Diagnostic X-ray, Cath Lab
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