Director of Account Management at Firebird executing strategies to boost performance across DSPs. Collaborating with partners and driving artist opportunities and revenue.
About the role
- Associate Account Manager (AAM) responsible for managing existing client accounts in water management. Focus on customer retention and service delivery in a hybrid role.
Responsibilities
- As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients.
- Ensure high customer retention and satisfaction for existing customers.
- Support enterprise sales and assist with leading the development, facilitation, and reassessments of water management programs.
- Work closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
- Track client-facing performance metrics and identify opportunities for growth.
Requirements
- A minimum of a bachelor’s degree is required.
- A STEM degree is required.
- Direct experience with our Sales processes, demonstrating an understanding of our processes, products, and markets.
- Strong interpersonal skills and “EQ” to work with Regional and ES sales teams and client counterparts.
- Solid understanding of our service delivery processes (PASL, PhiAnalytics, Operations, etc.).
- Keen awareness and understanding of the client life cycle (i.e. when is the best time to introduce new products and services).
Benefits
- Opportunities for Development
- Commitment to continuous learning and improvement via structured training directed by the Senior Director of Account Management.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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