Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- Senior Manager of User Experience driving design leadership and customer-focused solutions at Pfizer. Collaborating with teams to deliver rapid, accessible design outcomes utilizing AI tools.
Responsibilities
- Execute end-to-end design process for assigned pods under Director guidance
- Deliver medium to high-fidelity prototypes within days for critical decisions
- Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs
- Leads MVP design quality through detailed specifications and asset creation for ready to scale digital products
- Coordinate with Digital Creation Centers on design handoffs and scaling requirements
- Flex across pods based on demand, providing surge support during peak periods
- Create responsive designs optimized for multiple platforms and devices
- Build interactive prototypes for user testing and stakeholder reviews
- Maintain and expand design system components ensuring consistency and reusability
- Create comprehensive design documentation including specifications and guidelines
- Support design tool adoption and configuration across pods
- Track design metrics including velocity, quality, and adoption rates
- Coordinate design reviews ensuring feedback is actionable and timely
- Manage design asset libraries and version control
- Build templates and starter kits accelerating design delivery
- Ensure design files are organized for efficient collaboration
- Train CX Leads on rapid prototyping techniques and tools
- Create design templates and components for self-service use
- Support Communities of Practice with design expertise and best practices
- Mentor junior designers and provide growth opportunities
- Document design patterns and successful approaches
- Lead design workshops and training sessions
- Build design evaluation criteria and review processes
- Enable non-designers to create basic prototypes independently
Requirements
- Bachelor's degree in Design or related field
- 6+ years of progressive design experience with focus on digital products
- Expert proficiency in Figma including components, variants, and auto-layout
- Strong portfolio demonstrating system design thinking
- Experience with accessibility standards and inclusive design
- Proven ability to deliver under tight deadlines
- Experience mentoring and enabling non-designers
- Strong presentation and communication skills
- Demonstrated 'AI-first' mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
- Ability to thrive in a fast-paced, dynamic environment while fostering collaboration and a high-performing team culture
- Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions
- Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes
- Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly
Benefits
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation
- Holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits to include medical, prescription drug, dental and vision coverage
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