Hybrid Senior Manager, User Experience - UX Lead

at Pfizer

• Job title: Senior Manager, User Experience - UX Lead
• Job type: Full Time
• Experience level: Senior
• Salary: $120,800 - $201,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Manager of User Experience driving design leadership and customer-focused solutions at Pfizer. Collaborating with teams to deliver rapid, accessible design outcomes utilizing AI tools.

Responsibilities

• Execute end-to-end design process for assigned pods under Director guidance
• Deliver medium to high-fidelity prototypes within days for critical decisions
• Ensure 100% accessibility compliance (WCAG 2.1 AA) across all designs
• Leads MVP design quality through detailed specifications and asset creation for ready to scale digital products
• Coordinate with Digital Creation Centers on design handoffs and scaling requirements
• Flex across pods based on demand, providing surge support during peak periods
• Create responsive designs optimized for multiple platforms and devices
• Build interactive prototypes for user testing and stakeholder reviews
• Maintain and expand design system components ensuring consistency and reusability
• Create comprehensive design documentation including specifications and guidelines
• Support design tool adoption and configuration across pods
• Track design metrics including velocity, quality, and adoption rates
• Coordinate design reviews ensuring feedback is actionable and timely
• Manage design asset libraries and version control
• Build templates and starter kits accelerating design delivery
• Ensure design files are organized for efficient collaboration
• Train CX Leads on rapid prototyping techniques and tools
• Create design templates and components for self-service use
• Support Communities of Practice with design expertise and best practices
• Mentor junior designers and provide growth opportunities
• Document design patterns and successful approaches
• Lead design workshops and training sessions
• Build design evaluation criteria and review processes
• Enable non-designers to create basic prototypes independently

Requirements

• Bachelor's degree in Design or related field
• 6+ years of progressive design experience with focus on digital products
• Expert proficiency in Figma including components, variants, and auto-layout
• Strong portfolio demonstrating system design thinking
• Experience with accessibility standards and inclusive design
• Proven ability to deliver under tight deadlines
• Experience mentoring and enabling non-designers
• Strong presentation and communication skills
• Demonstrated 'AI-first' mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
• Ability to thrive in a fast-paced, dynamic environment while fostering collaboration and a high-performing team culture
• Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions
• Excellent communication and storytelling skills to align diverse stakeholders around design goals and outcomes
• Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly

Benefits

• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage