Assistant Maintenance Manager responsible for overseeing multiple maintenance operations in Illinois and Indiana. Driving operational success and facility transformation at a leading global real estate services company.
About the role
- IT Service Manager overseeing IT service processes and customer relations for digital transformation. Collaborating with sales and engineering, driving quality and availability of services in the region.
Responsibilities
- You are the primary point of contact for our Service Management customers for technical and organizational questions concerning our IT services
- Analyze and optimize service processes to ensure the quality and availability of our offerings and support the continuous development of our service portfolio
- Create reports and analyses to derive operational and strategic measures and conduct regular service review meetings with our customers
- Work closely with sales and technical/engineering teams to continuously improve services and ensure smooth communication with the customer
Requirements
- University degree in an IT-related field or equivalent professional experience in an IT environment
- Several years of experience with IT service processes is an advantage
- Strong service orientation, excellent communication skills, and a solution-focused mindset
- Broad IT expertise and a good understanding of operational contexts and business processes
- Strong teamwork skills and social competence in dealing with customers and external partners
- Confident demeanor, assertiveness, and enjoyment working with customers
Benefits
- Permanent employment contract with a medium-sized company of around 100 employees
- Numerous benefits such as remote working options
- JobRad bike leasing (company bike leasing)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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