Sales Support role responsible for customer consultation and order coordination in fleet management at PostFinance. Assisting customers throughout the vehicle lifecycle with service leasing management.
PE
Hybrid Sales Administrative Analyst – Serving Argentina, Mexico & the USA
Posted 5 days ago
About the role
- Customer Service Analyst managing client relationships across Argentina, Mexico, and the USA. Supporting the sales team with administrative processes and ensuring client satisfaction in a hybrid work environment.
Responsibilities
- Attend to clients via meetings and email, resolve inquiries and record them in the CRM.
- Maintain effective communication with clients and internal teams to ensure high satisfaction.
- Encourage and support use of the Extranet Portal.
- Assist the sales team with administrative processes and order follow-up.
- Monitor orders and coordinate with logistics to ensure on-time deliveries and resolve discrepancies.
- Produce and update sales reports and customer service KPIs.
- Interact with internal departments and carriers to resolve delivery and order issues.
- Organize forms, ensure data accuracy, and support overall operational workflow.
- Coordinate shipping of marketing materials and provide support to sales consultants.
- Participate in department projects by prospecting and proposing topics, executing initiatives, and carrying out related activities throughout the project development cycle.
Requirements
- Bachelor’s degree in a field related to the role.
- Experience in customer service.
- Advanced/Fluent English.
- SAP SD (Sales & Distribution) module.
- Experience using CRM systems (Salesforce, Oracle, TOTVS, etc.).
- Advanced Excel, Word and PowerPoint skills.
- Knowledge of lubricants.
- Knowledge of logistics.
- Postgraduate degree in a related field.
Benefits
- PETRONAS Flex: A benefits program that lets you make choices that best suit you and your family. PETRONAS Flex enables employees to customize benefits options with greater openness and fairness to meet each individual’s needs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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