Patient & Community Clinical Educator providing education on ILD therapeutic areas and products. Collaborating with healthcare stakeholders and optimizing the patient experience in Los Angeles, CA.
About the role
- Community Manager at Perkbox, growing and nurturing the community to empower professionals. Collaborating across teams to strengthen relationships and foster engagement with clients.
Responsibilities
- Grow and manage our online community spaces, communications and events – keeping conversations active, inclusive and valuable
- Facilitate meaningful discussions that encourage members to share experiences, ask questions and support one another
- Drive new member sign-ups and ongoing participation through targeted campaigns and content
- Plan and deliver both online and in-person events in partnership with Marketing to strengthen relationships and inspire advocacy
- Design community touchpoints across onboarding, adoption, renewal and advocacy stages
- Identify and amplify customer stories through case studies, testimonials, speaker opportunities and peer-led content
- Collaborate cross-functionally to deliver integrated community initiatives that support engagement and retention
- Track engagement metrics and measure business impact, continuously optimising the experience based on insight
- Surface actionable feedback from the community to inform Product development and Marketing strategy
- Establish and maintain community guidelines to ensure a safe, positive and high-quality member experience
Requirements
- Experience building or managing online and/or in-person communities, or running customer advocacy programmes
- Strong creative copywriting skills, with the ability to craft engaging communications and experiences
- Confidence facilitating discussions and running events, with excellent relationship-building skills
- A track record of creating compelling content that sparks engagement and conversation
- Solid project management skills, comfortable delivering cross-functional initiatives
- A proactive, organised approach – you’re not afraid to reach out and start a conversation
- A data-driven mindset, with experience tracking engagement metrics and KPIs
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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