Role overseeing operations coordination and performance between Lisbon and Porto for logistics services. Leading teams, ensuring compliance, and meeting operational goals in a dynamic environment.
About the role
- Commercial Operations Director overseeing revenue strategy and systems coordination at Perkbox. Fostering data-driven decisions and operational excellence across commercial and marketing teams.
Responsibilities
- Drive cross-functional planning to align goals, metrics and accountability across revenue, commercial, operations and marketing teams
- Define the end-to-end revenue architecture (segmentation, territories, ICPs, and journeys)
- Partner with relevant teams to forecast data accurately and build models that reflect both recurring and transactional streams.
- Work closely with the Systems Operations team to align Commercial Operations insights with systems capabilities and the project pipeline across Salesforce, HubSpot, Gong, Planhat, Braze, and all reporting platforms
- Ensure data integrity and accessibility across all funnels and drive automation and process optimisation with Revenue and Marketing teams, and advise on effective integration between systems
- Develop real-time dashboards for pipeline health, forecast accuracy, conversion rates, churn, and expansion metrics, CAC, LTV and TAM
- Lead quarterly business reviews focused on actionable insights
- Identify and address revenue leakage and funnel inefficiencies through process, product, or technology improvements.
- Partner with GTM leadership to define the buyer and standardise sales processes
- Enable Marketing, Sales, and CS teams with data-driven insights, and ensure clear visibility into customer health, upsell opportunities, and renewal risk across the lifecycle
- Act as a strategic bridge between GTM, SysOps, Finance, and Product teams to align goals, unify reporting
- Drive alignment between sales, onboarding and client success on handovers, SLAs, and expansion plays
- Influence product roadmap with customer and revenue data insights
Requirements
- Commercial Acumen – deeply understands SaaS unit economics (CAC, LTV, NRR, payback, sales efficiency) and can translate data into revenue strategy.
- Systems Thinking – sees how marketing, sales, CS, product, and finance interconnect; designs scalable processes and tech architecture across them.
- Analytical & Data Mastery – expert at building reliable reporting, diagnosing funnel performance, and driving insight-led conversations and decisions.
- Operational Excellence – skilled in process design, automation with tools, and cross-functional execution that improves efficiency and consistency.
- Influence & Communication – able to align GTM, Finance, and Product leaders through data storytelling and stakeholder management.
- Change Leadership – comfortable leading through transformation (e.g. mergers, platform migrations, GTM restructuring) while maintaining clarity and trust.
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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