Senior Consultant analyzing healthcare payer strategies at Guidehouse. Leading engagements in healthcare strategy and transformation for commercial and federal health sectors.
About the role
- Senior Business Travel Consultant providing premium service for executive clients and VIP travelers. Ensuring high-touch and efficient travel arrangements in a dynamic environment.
Responsibilities
- End-to-end management of executive and VIP business travel (flights, hotels, transfers, special requests)
- Expert recommendations taking into account preferences, travel policies and duty of care
- Fast, empathetic and precise solutions for travel disruptions or emergencies
- Support across multiple channels (phone, chat, email) in a dynamic executive care environment
- Deliver premium service while meeting KPIs such as productivity, handle time and SLAs
- Build long-term relationships through consistently excellent service
- Work closely with the team to maintain an elite service culture
Requirements
- Proven experience in high-touch premium customer service (executive travel, hospitality, aviation, luxury brands, etc.)
- Understanding of contact center metrics such as productivity, efficiency and CSAT
- Exceptional communication skills with a confident, professional demeanour
- Calmness, decisiveness and solution-orientation under pressure
- Strong organizational skills and high attention to detail
- GDS experience (Amadeus, Sabre, Galileo, etc.)
- Experience dealing with senior stakeholders, C-level executives or high-net-worth clients
- Experience with out-of-hours, follow-the-sun or on-call travel support
Benefits
- Competitive salary plus participation in company perks
- Generous vacation days in addition to statutory holidays
- Choice of private health insurance or gym allowance
- Life insurance for financial protection of your dependents
- Legendary perk events, including our annual summer party
- Access to Spring Health with 12 therapy and 12 coaching sessions for you and your loved ones
- Flexible compensation plan
- 17 weeks of paid parental leave in the first year of your child's life
- 16 paid hours per year for volunteering
- Up to 20 'Work from Anywhere' days per year
- Language courses in English, Spanish and Catalan
- Four-week paid sabbatical after 5 years
- Relocation support for moving to one of our hubs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Consultant in Healthcare Strategy & Transformation at Guidehouse, focusing on healthcare payer organizations and reimbursement structures. Collaborating on data analysis and client deliverables to drive strategic decisions.
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