Hybrid Financial Services Manager

at Performance Auto Group

• Job title: Financial Services Manager
• Job type: Full Time
• Experience level: Junior
• Salary: CA$70,000 - CA$120,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Brampton, Canada

About the role

• Hybrid-Financial Services Manager at AutoPlanet Brampton coordinating finance and insurance sales. Engage with customers and maintain relationships with lenders and financial institutions.

Responsibilities

• Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
• Maintain a current knowledge of third-party financing options and be able to present such options to customers.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Selling vehicles in adherence to OMVIC rules and regulations.
• Ensure that all work performed is thorough, accurate and completed in a timely fashion.
• This includes the preparation of all documentation, contracts etc. related to the sale, accessories and sundry services.
• Maintain all reports and records as may be required by the manufacture, dealership management and suppliers.
• Attend sponsored training classes as scheduled by management.
• Ensure quotes for products and services are competitive and reasonable.
• Keep customers updated by phone as to the progress of their vehicle’s delivery.
• Establish and maintain strong and professional working relationships with finance companies, banks, manufacturing financing centre and suppliers.
• Establish and maintain a cooperative and professional relationship with sales management and staff.

Requirements

• 1-3 years of Financial Services Management or Automotive Sales experience.
• Outgoing and a positive attitude required.
• Previous sales experience in an automotive, retail or hospitality environment.
• Proven ability to deliver exceptional customer service.
• Excellent problem-solving and organizational skills.
• Ability and willingness to be flexible under changing conditions.
• Ability to be creative and persuasive in negotiating with customers
• Ability to exhibit professionalism with a positive attitude under pressure.
• Well-spoken, friendly and articulate.
• Must have a valid OMVIC license or will be required to obtain OMVIC license.
• Must have a valid Ontario Driver's License and good driving record.
• May be required to work on Saturday and Sunday as per business needs.
• Experience with Google Suite & Dealership Management Systems is an Asset, but not required.

Benefits

• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events