Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Client Service Specialist managing client interactions and administrative tasks for benefits company. Collaborating with clients and support teams to provide exceptional service and resolve inquiries.
Responsibilities
- Develop and maintain relationships with clients and multiple insurance companies
- Day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
- Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
- Independently manage clients’ enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
- Provide support to Account Managers, including the set-up of new groups, client service and administration
- Maintain security and confidentiality of client information
- Provide benefit plan administration training for new and existing clients
- Assist clients with claims and on-line processing
- Coordinate timely preparation and delivery of necessary client materials
Requirements
- 2+ years of professional experience in the group benefits industry
- 2+ years working in a client focused environment with a commitment for service excellence
- To bring a positive and professional attitude that encourages collaboration and relationship building
- To demonstrate strong conflict resolution skills, driving timely and effective outcomes
- Excellent problem solving and troubleshooting skills
- Excellent communication skills, both written and verbal
- The ability to multi-task and prioritize to meet client and internal needs
- Fluency in both French & English would be considered an asset
Benefits
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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