Project Coordinator managing the end - to - end process for packaging and marketing collateral at Coach. Overseeing sample logistics and collaboration with cross - functional teams.
About the role
- Team Lead Project Manager guiding a team to optimize client relationships for a fintech startup supporting entrepreneurs financially. Responsible for team management and process optimization.
Responsibilities
- Supervise and coach a team of Project Managers (PrMs) dedicated to different portfolios of accounting firms located across various regions in France
- Ensure each PrM has the resources needed to achieve their individual objectives and contribute to the overall goals co-created with Sales
- Define and implement a global client relationship management strategy for accounting firms, adapted by firm typology to support deployment
- Ensure smooth and effective communication between the PrM team and other departments, particularly the Account Executive — Accounting Firms team
- Serve as the primary point of contact for client escalations and ensure rapid issue resolution
- Identify process optimization opportunities within the PrM team with support from our Ops team
- Implement improvements to increase operational efficiency and customer satisfaction
- Provide ongoing training to PrMs to strengthen their client relationship management skills and sector knowledge
- Encourage professional development within the team
- Establish reporting mechanisms to track individual and collective team performance and share results with other teams
- Use data to make informed decisions and adjust strategies as needed
Requirements
- Speak English (level will be assessed and is valued depending on the department you apply to)
- Enjoy working in a constantly changing environment
- Make collaboration a priority within your team and with other stakeholders
- Have sufficient perspective to prioritize high business-impact actions in your daily work
- Have 2+ years of team management experience, including managing remote teams
- Enjoy working with technology
- Possess sharp critical and analytical thinking and strong interpersonal skills. Energetic and persuasive, you enjoy challenges and are results-oriented.
Benefits
- A top-tier health insurance plan (Alan Blue and Alan Mind)
- Meal vouchers (Swile card)
- Between 6 and 12 additional RTT days (reduction of working time) on top of 5 weeks of paid leave
- The opportunity to improve your English through Busuu
- A dedicated monthly allowance for all our Pennylaners to support working from home or in a coworking space
- Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris
- An allocation of BSPCE (employee share warrants/equity)
- Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib
- A Mac
- We regularly practice sports together and make a point of gathering for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company seminar, both of which foster strong team cohesion.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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