Support Specialist providing account and technical support for Medbridge's software solutions used by healthcare providers. Collaborating with clients and internal teams to enhance user experience and troubleshoot issues.
About the role
- Customer Experience Specialist at Blue Ridge helping maintain trusted relationships with customers in Pennsylvania. Providing support for billing, repair, and sales calls in a contact center environment.
Responsibilities
- Providing support to Blue Ridge customers for billing, repair, retention and sales calls
- Troubleshooting and resolving technical problems and other general account inquiries over the phone in a single customer interaction to maximize customer experience
- Communicate information and directions to the customer in an organized and concise manner
- Educating customers about the features and benefits of our products and services and consistently promoting self-service options to improve customer experience
- Explaining account information to customers with a focus on first-call resolution
- Resolving customer complaints/concerns through active listening, empathy, professionalism and problem-solving
- Acting as a product consultant, communicating product features and benefits and making recommendations based on the customers’ needs/interests
- Consistently maintaining product knowledge and actively participating in training and coaching sessions
- Achieving established goals and performance metrics
Requirements
- H.S. Diploma or G.E.D.
- Established residency in Pennsylvania
- Valid PA Driver’s License and good driving record
- Previous Customer Service and/or Sales Experience a plus
- Bilingual Spanish a plus
- Working knowledge of Microsoft Office Programs and Outlook
- Excellent Communication Skills –Oral and Written
- Strong Computer Skills
- Ability to provide regular, consistent, and punctual attendance
- Ability to build positive rapport quickly with customers
- Ability to multitask without sacrificing work quality
- Ability to travel to the Lehighton Call Center for training / as required
- Willingness to work as part of our successful team
Benefits
- Health insurance package to full-time employees
- Paid time off
- Tuition reimbursement
- Employee referral program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative assisting customers with inquiries and resolving service requests in the Health Insurance sector. The role requires proficiency in Spanish and English with a focus on customer satisfaction.
Client Service Representative at AmeriVet serving as the primary contact for clients at our veterinary clinic. Ensuring exceptional service and client interactions in person and on the phone.
Customer Care Specialist at Reconomy supporting regulatory obligations and customer service through phone and email communications during pre - commercial phases.
Sales Support Specialist supporting Sales Teams and Agents providing services across APCO products and brands. Focused on resolving inquiries and aiding in business opportunities.
Customer Support Operations Manager in a fast - growing company managing international customer support. Designing processes and ensuring fluid customer experience in both French and English.
Customer Support Specialist in Guatemala assisting clients through chat and email. Responsible for improving processes and enhancing customer service experiences in a hybrid role.
Customer Service Coordinator handling customer inquiries and support from home. Advocating for customers and resolving issues in a fast - paced environment.
Area Customer Experience Specialist providing financial concierge services to customers and colleagues across branches. Responsible for customer transactions and educating clients about banking products and services.
Customer Service Associate III providing subject matter expertise and assistance for Equipment Finance customers. Handling inquiries, resolving issues, and collaborating with internal departments as part of a high volume service team.