About the role

  • The Residential Sales Consultant is responsible for selling Pella windows and doors directly to homeowners for replacement projects.
  • Through in-home sales appointments and following a structured selling process the consultant will understand the customer’s wants and needs and translate our product offerings to match.
  • The consultant will strive for first-time close and will deliver effective follow-up as needed to close the rest.
  • It is expected that all Residential Sales Consultants will proactively create self-generated leads such as new referrals through customer relationship networking to drive sales goals and maximize earning potential.
  • Achieving individual sales and customer satisfaction goals and objectives.
  • Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
  • Striving to close the sale during all customer interactions.
  • Ensuring quotes and orders are accurate following company sales process.
  • Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
  • Be available for customer appointments during evenings and weekends, in addition to weekday hours.
  • Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
  • Conducting after-sales follow-up with customers and developing lead and referral generation.
  • Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
  • Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Requirements

  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.
  • Individual’s motor vehicle record must also comply with company requirements.
  • Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.
  • Ability to read and analyze documents related to contracts and work documents.
  • Ability to write reports and business correspondence.
  • Ability to verbally present information and respond to questions from customers, managers, and the general public.

Benefits

  • Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.
  • Competitive salary
  • Paid time off
  • Professional development opportunities
  • Health insurance
  • Retirement plans
  • Flexible work arrangements

Job title

Residential Sales Consultant

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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