Hybrid Commercial Lines Quality Assurance Specialist

at Pekin Insurance

• Job title: Commercial Lines Quality Assurance Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $94,000 - $129,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pekin, United States

About the role

• Quality Assurance Specialist at Pekin Insurance overseeing the accuracy of commercial insurance policies. Collaborating with teams to uphold quality standards and drive continuous improvement in underwriting practices.

Responsibilities

• The Commercial Lines Quality Assurance Specialist plays a key role in ensuring accuracy and consistency of commercial insurance policies, underwriting files, and related documentation.
• This position serves as a subject matter expert in quality standards and works closely with underwriting, operations and training teams to uphold organizational expectations for service excellence and risk integrity.
• Leads and maintains the Commercial Lines quality assurance program.
• Develops scorecards to track and analyze premium leakage.
• Conducts operational reviews for underwriters.
• Identifies trends, training needs, and improvement opportunities through audit findings.
• Collaborates with leadership to implement corrective actions and monitor progress.
• Supports initiatives that increase straight-through processing while maintaining underwriting discipline.
• Presents findings, trends, and recommendations to leadership to inform process and training priorities.
• Drives continuous improvement efforts focused on consistency, accuracy, and customer experience.
• Partners with training teams to integrate quality insights into ongoing underwriter and processor development programs.

Requirements

• Bachelor’s degree in business, Risk Management, Insurance, or a related field preferred
• 5+ years of experience in CL underwriting, quality assurance, or audit leadership
• Certifications & Licenses CPCU, CIC, or similar designation preferred
• Demonstrated knowledge of: Commercial insurance products, underwriting processes, and risk evaluation principles
• Demonstrated skill in: Communication, leadership, and relationship building
• Analytical and strategic thinking
• Demonstrated ability to: Interpret data and provide actionable insights
• Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Benefits

• Health, Dental and Vision Insurance
• Generous 401(k) with company match
• Paid Time Off (PTO) with Paid Holidays
• Flexible/Hybrid Work Schedule
• Paid Volunteer Program