Senior Application Digital Solution Architect focusing on application architecture for business transformation at Travelers. Collaborating with engineering teams to define cloud - native architectural patterns and guiding technical direction.
About the role
- Solutions Engineer supporting PDQ Connect endpoint management platform for macOS and Windows. Providing technical support and troubleshooting for IT teams and sysadmins.
Responsibilities
- Own customer issues
- Debug deployments and inventory/scanning problems
- Reproduce and escalate product bugs with excellent technical detail
- Improve docs and knowledge articles
- Provide feedback to Product and Engineering based on customer reality
- Support technical inquiries primarily email-based, with some live chat
- Ticket ownership and technical investigation from start to finish
- Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)
- Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints
- Collaborate with Engineering, Product, and Strategy on quality and usability improvements
Requirements
- Must Have:
- 3+ years system administration in macOS and Windows environments
- Strong macOS troubleshooting skills, including command line troubleshooting and reading/interpreting macOS and application logs
- Experience with Apple MDM (e.g., SimpleMDM, Jamf, Mosyle, Iru/Kandji, Intune).
- Experience with Windows OS and application deployment, patch management, and troubleshooting
- Experience with endpoint management tools like PDQ Deploy, PDQ Connect, Intune, SCCM, Kaseya, or similar
- Proven ability to configure, troubleshoot, and support software deployments in messy end-user environments.
- Working understanding of endpoint and platform security best practices
- Exposure to vulnerability or remediation tools (Defender, Nessus, Tenable, etc.)
- Nice to Have:
- Experience with scripting, e.g. bash, zsh, AppleScript, PowerShell (Windows), Python
- Experience with management of Apple operating systems beyond macOS
- Experience with cloud-based identity providers (IdPs) such as Okta, Entra ID, Google Workspace, as well as web app auth protocols (SSO, OIDC)
- Basic REST API troubleshooting (using curl, Postman, etc.)
Benefits
- 4-Day Work Week
- Equity
- 100% Premium Coverage for medical, dental and vision for you and your dependents
- 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
- Company Match of the first 6% of your employee deferrals
- Flexible Paid Time Off Policy
- Health Savings Account (HSA) and wellness incentives
- Quarterly Company Values Award
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