Senior Consultant in Telecommunications practice supporting Retail Payments strategy and operations. Focusing on policy review and senior stakeholder engagement in hybrid work model.
About the role
- Technical Consultant working with customers to implement PDI systems and ensure ROI through best practices. Collaborates with the professional services team to enhance customer systems.
Responsibilities
- Partner with customers to implement PDI systems in their businesses
- Help each customer realize the ROI on products through streamlined, best-practice business processes
- Stay up to date with in-depth knowledge of PDI POS and related industry products and technology
- Provide functional and/or technical support to project team and support team
- Resolve issues relevant to project deliverable(s) within area of expertise
- Conduct site visits, customer discussions, and interviews
- Run customer workshops in conjunction with project and development team
- Deliver clearly documented business and functional requirements
- Continue to clarify business requirements during the life of the project
- Test products/services towards the end of the project/program (user acceptance testing) and evaluate for accuracy and usability
- Standby support for non-coding issues during UAT and Pilot
- Be the first point of call for issues resolution during project design and implementation
- Specification of customer solutions, including change requests and scope of work
- Provide feedback to Product teams regarding products including gaps, functionality, and market/customer demands
- Summarize customer and system information to assist in the transit to support process
Requirements
- Strong technical background
- Excellent analytical and problem-solving skills
- Excellent customer relationship and interpersonal skills
- Highly motivated self-starter with a desire to solve problems and help others
- Requires strong written and verbal communication skills
- Ability to independently work as a contributing member in a high-paced and focused team
- Ability to multi-task and prioritize tasks with competing deadlines
- Strong problem-solving and analytical skills with the ability to work under pressure
- Ability to socialize ideas and influence decisions without direct authority
- Collaborative in nature with a strong desire to dig in and learn independently as well as seeking advice from peers
- Industry knowledge and experience of the Retail, Forecourt and Convenience markets
- Experience working with EPOS software
- Working proficiency of SQL, Searching and reporting on DB entries and writing/running scripts
- Must be bilingual in English and Spanish to support Spanish-speaking customers
- Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.
Benefits
- A competitive salary
- Market-competitive benefits
- Quarterly perks program
- Ample time off (time away)
- Hybrid working arrangements
- Continuous learning
- Professional certifications
- Leadership development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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