IT Operations role at DRÄXLMAIER managing IT service requests and incidents, providing first level support and documenting procedures.
About the role
- Customer Operations Associate at Atlas Insurance providing efficient, high-quality support in structured service environments. Supporting customer onboarding and collaboration across operational teams.
Responsibilities
- Use our case management system to handle, document, and close customer cases efficiently and on time
- Maintain clear, concise records of actions, communications, and resolutions
- Collaborate with teams in insurance and claims to support smooth customer onboarding and training
- Track key operational metrics related to onboarding and data quality
- Follow structured procedures to ensure consistent and excellent customer service
- Respond to user and customer inquiries via phone and email, always providing timely updates
- Perform general administrative and support tasks to help the team deliver on its targets
Requirements
- At least 1 year of experience in a contact centre or similar customer-facing support role
- Excellent spoken and written communication skills in both English and Maltese
- Confident in handling customer communications via phone and email in a professional, service-driven manner
- Skilled in using case or ticketing systems to manage and resolve requests
- Familiarity with business software tools like Outlook, Excel, and virtual phone systems
- Meticulous attention to detail with a structured, process-oriented approach to tasks
- Collaborative attitude with a willingness to support others across operational teams
Benefits
- Health insurance
- Professional qualifications sponsorships
- Staff discounts
- Hybrid work
- Reduced summer hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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