Analyst Programmer developing applications to enhance call center operations and analytics. Assisting in diverse program implementation and providing user support for functionalities.
Responsibilities
Develop various applications to automate business processes and enhance operational excellence within call center operations and analytics.
Assist in the study, design, implementation, testing, and rollout of diverse programs.
Explore innovative solutions to address a range of business use cases
Review existing processes and recommend program developments to facilitate improvements in business operations.
Provide ongoing user support for applications and their functionalities
Requirements
Degree or Higher Diploma holder in Computer Science, Information Technology or related discipline
3+ year relevant IT experience, with solid knowledge in application development, system analysis & design, implement, maintenance or technical support
In-depth knowledge on programming languages, such as Python, PHP, Java, .NET and MS SQL
Proficiency in VBA and Excel skill would be an advantage
Knowledgeable in web application development
Experience with low/no-code AI tools (e.g., Microsoft Power Platform, Google AutoML, etc.) or willingness to learn quickly.
Familiar with system development life cycle.
Independent, self-motivated, and willing to learn.
Systematic, Good analytical and problem solving skills.
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