Analyst Programmer developing applications to enhance call center operations and analytics. Assisting in diverse program implementation and providing user support for functionalities.
About the role
- Director of Software Development overseeing software engineering teams to deliver scalable payment solutions. Leading technical strategy and ensuring compliance in a federated environment.
Responsibilities
- Leads and mentors high-performing software engineering teams to design, develop, and operate highly available, scalable software products.
- Provides technical direction and mentorship, fostering a culture of engineering excellence, innovation, and continuous improvement.
- Builds and scales engineering teams through strategic hiring, onboarding, and talent development.
- Drives resolution of complex technical roadblocks, acting as a senior escalation point and providing expertise to unblock development.
- Orchestrates the end-to-end delivery of product roadmaps, ensuring on-time, on-budget, and high-quality results.
- Partners with Product Leadership to align technical strategy with business goals, delivering value through Agile methodologies and high automation.
- Establishes and enforces engineering best practices (CI/CD, TDD, code reviews) throughout the SDLC to improve velocity and code quality.
- Ensures rigorous compliance with security, data protection, privacy, and regulatory requirements (e.g., GDPR, ISO).
- Defines and tracks SMART goals and key KPIs (e.g., deployment frequency, MTTR, team velocity) to ensure operational success.
- Manages departmental budgets, forecasting, and resource allocation, collaborating with Finance and Leadership.
- Acts as a senior stakeholder partner and ambassador, managing relationships with clients and vendors to ensure project alignment.
- Collaborates cross-functionally to improve workflows, negotiating with business units to optimize delivery.
Requirements
- Bachelor's Degree in Computer Science or related field from an accredited university is required; however, relevant experience in lieu of a degree may be considered
- Minimum of 12 years of related professional experience with a minimum of 5 years experience in a hands-on software development role and a minimum of 7 years of leading a geographically distributed software engineering team of at least 20+
- Must have at least 5 years previous experience as a developer with the following technologies: Java, Javascript, C#, C, C++, Groovy, Python, Bash, Angular,, SQL, Oracle, MYSQL and Informix
- Experience with Agile/Scrum development methodologies and SDLC
- Experience with Transaction Process, Threading and Debugging
- Experience with tools such as Jira, Github, Intelli-J, Microsoft Visual Studio
- Experience with DevOps, CICD and related automation to help improve productivity
- Experience with Test and Quality excellence especially via Automation
- Experience with Cloud: GCP and AWS
Benefits
- Equal employment opportunities without regard to race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
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