Risk Analyst at PayJunction monitoring and investigating merchant processing activities. Offering support to active merchants and ensuring compliance in risk management.
Responsibilities
Monitor and investigate merchant's processing activities
Offer customer support to active merchants
Conduct investigations regularly to ensure risk is managed and activity is compliant
Utilize risk tools to monitor and investigate merchant processing activities
Respond to customer inquiries and verify transactions
Maintain a quality assurance rate of 95%+ in audit activities
Detect and prevent fraud, and analyze transaction data for risk assessment
Concisely document risk assessment findings
Maintain accurate investigation records and prepare clear summaries
Maintain phone coverage during core hours
Ensure underwriting reviews are completed within stated policies
Ensure compliance with various alert / ticket SLA
Collaborate with the team to keep annual losses within plan
Collaborate with internal teams to support merchant success
Ensure merchant adherence to regulatory requirements, company policies, and bank guidelines
Requirements
Bachelor’s degree required - field of study in accounting, economics or finance preferred
Minimum 2 years experience in fraud prevention or risk management, with at least 1 year spent in the merchant services/payments industry
Experience working with various transaction & risk monitoring tools/systems
Experience using LexisNexis or a comparable tool to conduct KYC/KYB searches for business and signer information
Strong math skills for financial analysis, risk exposure calculation, processing trend evaluation, and assessing merchant risk profiles
Proficiency in Microsoft Excel for organizing and analyzing data from various sources, including financial statements, merchant processing statements, and bank statements
Detail oriented coupled with a high level of curiosity and risk awareness
Solid written and verbal communication skills
Able to juggle multiple tasks and deliver consistent high performance
Ideally able to work an 8 am - 5 pm PT, Monday - Friday schedule
Benefits
Health, dental, and vision paid 100% by company for you and your dependents
401k with 6% match
FSA and Dependent Care FSA
Long-term & short-term disability coverage for you paid 100% by company
8 paid company holidays per year
2 paid floating holidays per year
1 paid volunteer day per year
Paid Time Off
Home office equipment stipend
Annual Learning Stipend
Quarterly “fun budgets” for team bonding events
Opportunity to be part of a company that is changing a whole industry
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