Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Fraud Operations Representative at PayJoy analyzing partner, store, and customer fraudulent activities. Implementing strategies and collaborating with various teams to protect financial assets.
Responsibilities
- Monitor and analyze transactions for potential fraudulent activity, ensuring comply with the fraud prevention strategies and procedures.
- Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
- Develop and implement fraud prevention strategies and procedures.
- Collaborate with the customer service and operations teams to address and mitigate fraud risks.
- Conduct regular fraud risk assessments and provide recommendations for improvement.
- Prepare and present detailed reports on fraud trends and prevention measures when requested.
- Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
- Assist in training and educating team members on fraud prevention and detection.
Requirements
- Completed Technical or partially university studies in related areas such as Business Administration, Communications or similar.
- 1 years of experience in fraud prevention, anti-fraud processes, fraud examination preferably within the financial services - Phone Finance industry.
- Knowledge of regulatory requirements and compliance standards in the country.
- Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
- Basic knowledge of SQL – ability to understand and write simple queries.
- Proficiency in using fraud detection software and tools.
- Strong learning aptitude.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation, unlimited sick leave
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone Finance, headphone benefit, home office equipment allowance and wellness perks
- Catered Lunch
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
TS
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