Merchant Operations Specialist in a global leader of employee engagement benefits. Supporting merchant operations and content management for various platforms and collaborating with internal and external stakeholders.
About the role
- IT Operations Center Technician I executing daily processing schedules for payroll branches at Paychex. Monitoring systems and responding to service issues for business continuity.
Responsibilities
- Execute daily processing schedules for payroll branches and Corporate business units.
- Monitor the Paychex network of servers, components, switches, routers, backups, and associated hardware.
- Respond to system issues and alerts for defined business services.
- Initiate problem tickets to Enterprise Support and third level technical teams.
- Utilize monitoring tools to oversee Paychex applications, websites, servers, networking systems, and business processes.
- Refer to Knowledge Base articles and follow standard procedures to address alerts related to job failures, service downtimes, and backups.
- Work in close collaboration with specialized teams.
- Provide SOC coverage, respond to emails, and handle Operations Center calls.
- Gain exposure to IT infrastructure, patching, hardware troubleshooting, and enterprise tools.
Requirements
- Minimum of 2 years of Linux experience or RedHat Linux certification.
- Minimum of 2 years of ITIL knowledge or ITIL V4 certification.
- 3 years of experience in technical customer care handling.
- At least 1 year of experience in ServiceNow or similar ticketing tools.
- Bachelor's degree in a computer-related discipline.
- Experience with Splunk dashboard operations is a plus.
- Certification in CompTIA A+ Core 1, CompTIA Security+, CompTIA Network+, Oracle SQL, any cloud platform, or DevOps is a plus.
- Background in automation or AI technologies is a plus.
Benefits
- Comprehensive visibility into the workings of large enterprise systems.
- Real-time incident management.
- Opportunities for growth into engineering roles.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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