Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
About the role
- Customer Care L3 Engineer supporting medical imaging solutions at PaxeraHealth. Collaborating with clients to resolve technical issues and implement software solutions in hybrid environments.
Responsibilities
- Serve as the highest level of technical support for PaxeraHealth clients
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
- Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments
- Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions
- Document project activity, contribute to knowledge-based content, and perform root cause analysis
- Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests
- Provide expert input and support in conferences, demos, or onsite engagements when needed
Requirements
- 5+ years supporting or implementing PACS or similar Healthcare IT software
- Bachelor’s degree in Computer Science or related field (or equivalent experience)
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
- Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN Databases: SQL Server, queries, management Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML Tools: Wireshark, IIS, Apache, OpenSSL
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to explain technical concepts to non-technical users clearly and patiently
- Must be able to pass a drug test and a background check
Benefits
- Company Health, Vision and Dental insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Representative responsible for processing orders and assisting customers at Mouser Electronics. Providing high - quality service and maintaining positive customer relations.
Customer Support Specialist assisting customers in Greece through various channels. Role can be remote or on - site in Athens with provided training and support.
Customer Service Representative assisting U - Haul customers inside and outside the center. Utilizing technology for managing rentals and providing exceptional service.
POS Support Specialist providing remote support for U - Haul applications and troubleshooting peripherals. Responsibilities include tier 1 issue resolution and user support for various devices.
Customer Service Representative assisting customers with U - Haul products and services in Vestavia Hills, Alabama. Providing equipment management and answering customer inquiries.
Customer Service Representative assisting customers at U - Haul locations. Utilizing technology for inventory management and ensuring customer satisfaction through services and support.
College Student Support Specialist providing essential support to students with disabilities at Easterseals Massachusetts. Helping students navigate college life and academics while fostering independence and personal growth.
Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
Customer Care Advisor helping clients in Spain with HRIS software. Building knowledge and relationships while providing support and guidance.