Customer Service Agent supporting Irish - speaking customers in Sofia, Bulgaria with exceptional service and problem resolution. Engaging with customers to ensure positive experiences and strong relationships.
About the role
- Customer Care L3 Engineer supporting medical imaging solutions at PaxeraHealth. Collaborating with clients to resolve technical issues and implement software solutions in hybrid environments.
Responsibilities
- Serve as the highest level of technical support for PaxeraHealth clients
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
- Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments
- Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions
- Document project activity, contribute to knowledge-based content, and perform root cause analysis
- Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests
- Provide expert input and support in conferences, demos, or onsite engagements when needed
Requirements
- 5+ years supporting or implementing PACS or similar Healthcare IT software
- Bachelor’s degree in Computer Science or related field (or equivalent experience)
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
- Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN Databases: SQL Server, queries, management Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML Tools: Wireshark, IIS, Apache, OpenSSL
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to explain technical concepts to non-technical users clearly and patiently
- Must be able to pass a drug test and a background check
Benefits
- Company Health, Vision and Dental insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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