Hybrid Head of Legal Operations

at Patreon

• Job title: Head of Legal Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $172,000 - $288,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Head of Legal Operations owning and scaling legal operations function at Patreon. Collaborating cross-functionally to drive efficiency and effectiveness in legal tasks and tools.

Responsibilities

• Own and manage Legal's tools including our Ironclad program, including refining our processes for scale like automation in order form creation, self-service, playbooks, conditional clauses, and management of template and workflow development and improvement.
• Partner with Procurement to ensure a seamless contracting process and to help build robust integrations with Zip, and other company technology (e.g. Salesforce).
• Manage Legal Team data analytics program and create regular reporting for business review cycles, including with respect to business value derived from Commercial Legal.
• Manage Legal Team budget.
• Project manage Legal Team initiatives.
• Assist with the implementation and operation of Legal Department tools, including status reports, task tracking and project management tasks.
• Assist with the implementation and tracking of new operational processes and services to align with procedures around data privacy, data deletion, and data governance.
• Manage outside counsel onboarding and offboarding.
• Provide administrative support to the Legal team, including archiving, metadata validation, workflow troubleshooting and document management.
• Serve as the Legal team's expert in knowledge management, ensuring that key resources, templates, playbooks, institutional knowledge and guidance are organized, current, and easily accessible to both internal Legal team members and cross-functional stakeholders (as applicable).
• Drive the Legal technology roadmap and implement AI, tooling, and systems that promote Legal team effectiveness and operational efficiencies.
• Develop new ways to track return on investment for our legal technology investments with an eye towards doing more with each tool we use.

Requirements

• 8+ years of experience working in a legal operations function that leverages Ironclad.
• Experience managing at least one direct report and developing team members.
• Expertise with legal-specific AI solutions and platforms to scale commercial legal work, including proficiency in leveraging tools like GC AI for contract negotiations, clause analysis, legal research, and workflow optimization.
• Experience in, and a passion for, developing and implementing successful and scalable Ironclad workflows and managing Ironclad integrations with third party tools like Zip, Salesforce, Zapier, etc.
• Experience implementing processes to scale legal review, like self-service playbooks, automation in legal review, AI and more.
• Experience with contracts administration and management.
• Strong proficiency in data analytics and the ability to create visually compelling reports and presentations.
• Experience managing a legal team's budget, including spend monitoring, forecasting and accrual monitoring, overseeing legal vendor management, and identifying cost saving opportunities.
• Strategic vision with the ability to translate business goals into actionable technology roadmaps in a legal setting.
• A process-oriented approach with experience reducing manual work and increasing operational efficiencies.
• A history of trusted collaboration with cross-functional teams and building a culture of ongoing process improvement, open feedback loops, and tracking success metrics.
• Excellent written and verbal communication skills, with the ability to present complex data in a clear and concise manner.
• Collaborative mindset and ability to build strong cross-functional partnerships.
• Strong execution skills and the ability to deliver to deadlines and manage competing priorities.
• Strong attention to detail.
• Demonstrated ability to work well in a fast-paced environment.
• Bachelor's degree.

Benefits

• Competitive benefits package including salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching